Frequently asked questions
Helpful answers before you order.
Find answers about ordering, Australian dollar prices, delivery, payment arrangements and returns.
Can I place an order now?
Yes. Add your chosen product packs to the cart and complete checkout. The minimum product subtotal is AUD $100 before delivery. Our team confirms availability before payment; no money is collected online.
Are prices shown in Australian dollars?
Yes. Product pack prices and checkout totals are shown in Australian dollars (AUD). Availability and order details are confirmed by our team before payment.
What does delivery cost?
Australian delivery is free. International delivery is AUD $100 per order. International orders are subject to destination import and biosecurity requirements; destination duties and import taxes may apply to the recipient.
How do I pay?
Select Bank Transfer or PayID at checkout and place your order. We will provide current payment instructions separately using your order reference. No payment is taken on this website; payment must clear before dispatch.
Do not send card numbers, passwords or security codes through our website, email or WhatsApp.
When will my order arrive?
Estimated delivery within Australia is 1–3 days after payment is confirmed, depending on your location. This is an estimate, not a guaranteed arrival date. Contact us before ordering if you need delivery by a particular date.
Payment must clear before dispatch. The Australian delivery estimate does not apply to international orders. Contact our team for international delivery timing; customs and biosecurity clearance may affect arrival.
What if product details are unclear?
Please ask us before ordering if a listing does not clearly state the pack size, product condition or best-before date. For dietary or medical suitability, speak to your veterinarian. We cannot provide individual veterinary advice.
Can I return an item?
For a change of mind, contact us within 7 days after delivery about an unopened product and wait for approval and return instructions. We pay return shipping for approved change-of-mind returns. Approved refunds are processed within 5 business days after approval.
The 7-day window and unopened-product condition do not limit your rights for faulty, unsafe or misdescribed goods under Australian Consumer Law. Read our Returns and Refunds pages for the full process.
How do I get an order update?
Contact sales@petstorepty.shop or official WhatsApp +61 468 176 052 with your order reference. Our team can help with payment, dispatch, delivery and returns. Do not send banking passwords or card details.